What is RailOne?

RailOne is an official mobile application developed for Indian Railways to unify passenger-facing railway services into a single, seamless digital platform. The app integrates multiple travel utilities including ticket booking, train tracking, onboard services, payments, and passenger support into one unified experience with a secure single sign-on system.

By consolidating features that were previously spread across different railway apps and portals, RailOne simplifies how passengers plan journeys, manage bookings, track trains, and access services during travel.

RailOne’s Mission

RailOne represents Indian Railways’ digital transformation initiative aimed at making train travel smarter, more accessible, and more passenger-centric. The platform’s goal is to reduce complexity in railway services by offering a unified interface that serves millions of travelers across India.

Through integration of ticketing systems, live train data, passenger support tools, and digital payments, RailOne enhances convenience while improving transparency and service accessibility for diverse user groups.

Key Features of RailOne

• Unified Ticket Booking: Search trains and book both reserved and unreserved tickets within a single application.
• My Bookings Dashboard: View active, past, and cancelled ticket history with filtering by duration and transaction type.
• User Profile & R-Wallet: Manage personal details, security settings, biometric login, and integrated digital wallet for payments.
• Real-time Train Tracking: Live status updates including delays, arrival estimates, and running position.
• Coach Position Finder: Locate coach placement on platforms for easier boarding.
• E-Catering & Onboard Services: Order food and access services during journeys.
• Rail Madad Integration: Submit complaints, feedback, and service requests directly to Indian Railways.
• Refund Management: Request and track ticket refunds digitally.
• Multilingual Support: Available in multiple Indian languages for wider accessibility.

Developed by CRIS for Indian Railways

RailOne is developed by the Centre for Railway Information Systems (CRIS), the technology arm of India’s Ministry of Railways. CRIS designs and maintains the core digital infrastructure that powers railway reservation systems, train tracking, passenger services, and operational platforms across the Indian Railways network.

With decades of experience in large-scale railway software systems, CRIS continues to modernize India’s rail ecosystem through integrated platforms like RailOne that unify services for passengers nationwide.

About Railone.info

Railone.info is an independent informational website created to help passengers understand and use the official RailOne mobile app more effectively. We provide guides, explanations, and educational content covering features such as ticket booking, train tracking, R-Wallet usage, onboard services, and passenger support tools.

Our goal is to simplify railway technology and make digital railway services easier to navigate for everyday travelers.